Terms and Conditions – Numbtec Digital Solutions

Refund Policy / Money Back Guarantee:

Numbtec is dedicated to client satisfaction, and our refund policy reflects our commitment to delivering top-notch services. If a client is dissatisfied, they can contact us directly at +1 (903) 993-0303 or via email at [email protected]. Refund requests will be processed according to the following criteria:

1. Approval of Initial Designs:

   • Changes can be requested during the presentation of initial concepts.
   • Once designs are approved, payment is required, and no refund requests will be entertained.

2. Refund Eligibility:

   • Refund requests before the delivery of initial designs are eligible for a refund, minus a 10% service and processing fee.
   • Requests within 48 hours of initial delivery are eligible for a 66% refund, minus a 10% service and processing fee.
   • Requests between 48-120 hours of initial delivery are eligible for a 33% refund, minus a 10% service and processing fee.
   • No refunds are entertained after 120 hours of initial delivery.

3. Inapplicability of Refund:

   • No refund requests are entertained if there is no action on the order for 30 days.
   • Final files delivery negates any refund request.
   • For video animation packages, no refund is entertained post-approval or deployment.

4. Fair Usage Policy:

   • A Fair Usage Policy applies to revision requests, allowing three rounds per phase.

5. Refund Process:

   • Refund requests must be communicated to the support department.
   • Numbtec reserves the right to approve/disapprove requests based on user agreement violations.

6. Web Design Orchid / Custom Packages:

   • Refund policies for combined packages follow the terms applicable to individual services.

How to Claim Your Refund:

• To ensure a refund request is approved, clients must:
  • Claim the refund by contacting us through toll-free # +1-888-870-0809, live chat, or [email protected].
  • We will attempt to resolve concerns through our revision policy; otherwise, a refund request approval will be emailed.
  • Post-refund, design rights transfer to Numbtec, and clients can’t display the refunded design.

Quality Assurance Policy:

• Numbtec ensures designers follow specific requirements, conducting thorough research and integrating creativity.

100% Satisfaction Guarantee:

• We work on projects until clients are satisfied, subject to package limitations.

Domain and Hosting:

• Domain and hosting are provided free with applicable packages; email accounts are configurable on third-party software.

Delivery Policy:

• Design files are delivered to My Account based on the order confirmation date.
• Rush delivery services are available for an additional fee.

Record Maintenance:

• We retain records of finalized designs for future retrieval upon client request.

Customer Support:

• Our 24-Hour Customer Support ensures immediate responses to client queries.

Communication Policy:

• Correspondence from email addresses outside our domain or unrecognized toll-free numbers is not our liability.

100% Unique Design Guarantee:

• Numbtec guarantees all designs are created from scratch, ensuring uniqueness tailored to client requirements.

Last Updated:

12 Dec 2023  Note: Terms and conditions are subject to periodic updates. Refer to the last updated date for the latest version.