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Terms and Conditions – Numbtec Digital Solutions


Refund Policy / Money Back Guarantee:

Numbtec is dedicated to client satisfaction, and our refund policy reflects our commitment to delivering top-notch services. If a client is dissatisfied, they can contact us directly at +1 (903) 993-0303 or via email at [email protected]. Refund requests will be processed according to the following criteria:

  1. Approval of Initial Designs:

    • Changes can be requested during the presentation of initial concepts.
    • Once designs are approved, payment is required, and no refund requests will be entertained.
  2. Refund Eligibility:

    • Refund requests before the delivery of initial designs are eligible for a refund, minus a 10% service and processing fee.
    • Requests within 48 hours of initial delivery are eligible for a 66% refund, minus a 10% service and processing fee.
    • Requests between 48-120 hours of initial delivery are eligible for a 33% refund, minus a 10% service and processing fee.
    • No refunds are entertained after 120 hours of initial delivery.
  3. Inapplicability of Refund:

    • No refund requests are entertained if there is no action on the order for 30 days.
    • Final files delivery negates any refund request.
    • For video animation packages, no refund is entertained post-approval or deployment.
  4. Fair Usage Policy:

    • A Fair Usage Policy applies to revision requests, allowing three rounds per phase.
  5. Refund Process:

    • Refund requests must be communicated to the support department.
    • Numbtec reserves the right to approve/disapprove requests based on user agreement violations.
  6. Web Design Orchid / Custom Packages:

    • Refund policies for combined packages follow the terms applicable to individual services.

How to Claim Your Refund:

  • To ensure a refund request is approved, clients must:
    • Claim the refund by contacting us through toll-free # +1-888-870-0809, live chat, or [email protected].
    • We will attempt to resolve concerns through our revision policy; otherwise, a refund request approval will be emailed.
    • Post-refund, design rights transfer to Numbtec, and clients can’t display the refunded design.

Quality Assurance Policy:

  • Numbtec ensures designers follow specific requirements, conducting thorough research and integrating creativity.

100% Satisfaction Guarantee:

  • We work on projects until clients are satisfied, subject to package limitations.

Domain and Hosting:

  • Domain and hosting are provided free with applicable packages; email accounts are configurable on third-party software.

Delivery Policy:

  • Design files are delivered to My Account based on the order confirmation date.
  • Rush delivery services are available for an additional fee.

Record Maintenance:

  • We retain records of finalized designs for future retrieval upon client request.

Customer Support:

  • Our 24-Hour Customer Support ensures immediate responses to client queries.

Communication Policy:

  • Correspondence from email addresses outside our domain or unrecognized toll-free numbers is not our liability.

100% Unique Design Guarantee:

  • Numbtec guarantees all designs are created from scratch, ensuring uniqueness tailored to client requirements.

Last Updated:

12 Dec 2023  Note: Terms and conditions are subject to periodic updates. Refer to the last updated date for the latest version.